Mosanada is thrilled to announce that we have been selected as a finalist in the prestigious BIFM Awards. We have been recognised for our Impact on Customer Experience stemming from several programmes which have borne fruit over the last few years. “Getting to this stage is a fantastic achievement and reflects the hard work put in by the whole team to put the customer front and center of everything we do.”— Mark Cooke – CEO Redefining Customer Experience in the GulfMosanada distinguishes itself in a market where FM customer service is too often narrow and transactional by cutting against the status quo. Its success is driven in part by the design of a holistic customer experience that is broad and sustained over multiple touch points. In order to maximise the lifecycle of clients’ assets, Mosanada realises that customer experience must be proactively considered over the full duration of the client…
