Mosanada is thrilled to announce that we have been selected as a finalist in the prestigious BIFM Awards. We have been recognised for our Impact on Customer Experience stemming from several programmes which have borne fruit over the last few years.
“Getting to this stage is a fantastic achievement and reflects the hard work put in by the whole team to put the customer front and center of everything we do.”
— Mark Cooke – CEO
Redefining Customer Experience in the Gulf
Mosanada distinguishes itself in a market where FM customer service is too often narrow and transactional by cutting against the status quo. Its success is driven in part by the design of a holistic customer experience that is broad and sustained over multiple touch points. In order to maximise the lifecycle of clients’ assets, Mosanada realises that customer experience must be proactively considered over the full duration of the client relationship.
The aims and objectives of Mosanada’s customer experience initiatives are to specifically address the challenges inherent in the market and introduce best practice FM to Qatar. Mosanada’s suite of customer experience initiatives is varied and diverse. Over a number of years, it has been managed, monitored, adapted, and added to on a needs and results-based analysis.
Our customer experience initiatives are as follows:
- Bespoke Mobile App.
- BIFM Certified Training Center.
- Graduate Training & Qatarisation Programmes.
Our nomination for this award builds on a growing track record of recognition within the industry…
2015
- Winner at the FmME Awards for Education & Development Initiative of the Year
- Final round for BIFM Awards for Learning & Career Development
2016
- Finalist at the FmME Awards for Overall FM Company of the Year
- Finalist at the FmME Awards for Technology Implementation of the Year
- Finalist at the FmME Awards for Sustainability Initiative of the Year
2017
- Finalist at the FmME Awards for Health & Safety Initiative of the Year (SAFE365)
- Finalist at the BIFM Awards for Impact on Customer Experience (Redefining Customer Experience in the Gulf)
